Background:
Sandeep Chauhan, a 29-year-old cricket enthusiast from Pune, was all set to bet on a high-stakes BBL match that started at 11:50 PM. He had just topped up his wallet but faced a sudden login issue—his account wasn’t loading, and time was ticking.
“I panicked. I had placed bets earlier, and now I couldn’t even see my balance. I thought I lost my money,” Sandeep said.
The Problem:
He had faced similar issues with other platforms like Diamond365, where support would go dark after 10 PM. Delayed responses often meant missed matches, lost bets, and unanswered refund claims.
The Playinmatch Difference:
In frustration, Sandeep reached out to Playinmatch support on WhatsApp. To his surprise, he got a human response within 40 seconds—not a bot, not an auto-reply. The team walked him through a quick cache reset, re-verified his ID, and got his access back in under 5 minutes.
He placed his bets just in time. One of them won, and his payout was processed instantly.
Result:
Sandeep has now referred 14 friends to Playinmatch and says he’ll “never bet anywhere else.” For him, the real-time support, even at odd hours, was a game-changer.
