🧩 Challenge
In the fast-paced world of online sports betting, timing is everything. During peak events like the IPL, many Indian users face long delays—sometimes 30+ minutes—just to activate a new betting ID. This often leads to missed live bets, user frustration, and low retention.
💡 Solution by Playinmatch
Playinmatch designed a hyper-efficient onboarding system focused on real-time access and zero wait-time betting. Our solution includes:
⚙️ Instant-response backend system
📲 Always-on WhatsApp support team
✅ Pre-verified, ready-to-use IDs on demand
🔐 Encrypted onboarding with smart KYC filtering
🚀 Execution Flow
Here’s how Playinmatch cut activation time to under 1 minute:
- User Request Received – via WhatsApp or form
- Real-Time Alert System – backend gets notified instantly
- Pre-approved ID Allocation – from our secure pool of active IDs
- Guided Onboarding – step-by-step betting support sent instantly
📊 Results
KPI | Performance |
Avg. ID Activation Time | 59 seconds |
WhatsApp First Response Time | Under 45 seconds |
User Satisfaction Rate | 98.9% |
Daily New ID Requests Growth | +52% MoM |
🏆 Outcome
Playinmatch’s instant activation system helped us:
📈 Lead the market in ID delivery speed
💬 Boost WhatsApp retention & engagement
🕒 Reduce average wait time by 85% vs top competitors
🔥 Deliver a seamless start for 145,000+ users in India
✅ Ready to try it yourself?
Tap the WhatsApp button now and get your Playinmatch ID in under 1 minute!